Incidents
The Incidents page lets staff report and track incidents involving children — such as injuries, behavioral events, or safety concerns. Incidents go through an approval workflow before becoming visible to parents.
How to Access
Navigate to Incidents in the sidebar.
Incident Dashboard
The dashboard shows three stats cards:
- Pending Approval — incidents waiting for admin/owner review
- Approved — incidents that have been reviewed and approved
- Total Incidents — all incidents combined
Use the filter tabs to switch between Pending Approval, Approved, and All views. Each incident card shows:
- Status badge (Pending or Approved)
- Description preview
- Location, reporter name, and timestamp
- Incident cause and assistance provided
- Parent signature status ("Awaiting your signature" or "Signed")
Reporting an Incident
Click the + Report Incident button in the top-right corner.
Select the child
Search for and select the child involved. A separate report is created for each selected child if you select more than one.
Fill in the incident details
The form requires:
- Incident Date and Time — when the incident occurred
- Description — a detailed account of what happened (up to 1,000 characters)
- Location — where it happened (e.g., Playground, Classroom)
- Incident Cause — what caused the incident (up to 1,000 characters)
- Actions Taken — what help was provided
- Emergency Services — whether emergency services were contacted and details
- Reporter Signature — your name/initials as the person filing the report
Optional fields:
- Parent Notified — toggle if the parent has been informed, with date/time
- Child Going Home — toggle if the child was sent home, with pickup date/time
- Photos — attach relevant images
- Additional Notes — any extra observations (up to 500 characters)
Submit the report
Click Submit Incident Report to create it. The incident enters the approval queue.
Approval Workflow
When a teacher or staff member reports an incident, it enters Pending Approval status. A pending count appears on the Dashboard widget.
To approve an incident:
- Click View on the incident card, or navigate to the incident detail page
- Review all details — description, cause, response, photos
- Click Approve in the header
- Enter your name and signature in the approval modal
- Confirm the approval
Once approved, the incident becomes visible to the child's parents in the Parent Portal.
Incident Detail Page
The detail page has two columns:
Left — Incident Details:
- Status banner — Approved (green) or Pending (yellow), with approver name
- Child card — name, age, and avatar
- Incident Details — full description, location, cause, timestamps
- Response & Actions — assistance provided, emergency services contacted
- Reporter Information — name and signature
- Approval Information — approver name and signature (if approved)
Right — Information Sidebar:
- Created at, incident time, reported by, location, approval details
- Quick Actions — Export Report, Print
Frequently Asked Questions
Yes. Both teachers and administrators can report incidents. However, only administrators and owners can approve them.
Parents can only see approved incidents. This gives administrators time to review the report before it reaches parents. Once approved, parents can view the incident and provide their signature.
After an incident is approved, parents are asked to sign the report to acknowledge they've reviewed it. The signature status appears on the incident card ("Awaiting your signature" or "Signed").
Approved incidents cannot be modified. If corrections are needed, contact your center administrator.